AgroScout is looking for a Customer Success Manager. The CSM will be responsible for customer onboarding, support, post-sales, upsell, renewals, and overall customer satisfaction around the globe, mainly in North and South America. The ideal candidate will be as passionate about AgroScout solutions as he/she is about providing an exceptional experience for every customer.
In this role you will:
●Serve as the trusted point of contact for customers, beginning from the point of sale and extending through onboarding, project success, and renewals.
●Be responsible for all aspects of the AgroScout on-boarding process (Plan, Design, and Delivery)
●Proactively engage accounts to ensure that AgroScout's full functionality and offerings are being leveraged, maximizing the value of each customer’s subscription
●Establish a trusted advisor relationship with customers, handling overall responsibility for managing the customer relationship from end-to-end once the sale has been completed.
● Actively update customers on product updates and AgroScout’s product roadmap
● Establish relationships with key customer stakeholders to drive further product adoption.
