The SAP Manager is responsible for managing the team that supports, enhances, and delivers projects related to UCT’s SAP and non-SAP systems. Essential Duties and Responsibilities: • Leads the team of business system analysts, including annual performance reviews, development plans, and other human capital management responsibilities. • Manages support and maintenance of current systems within SLA’s. • Collaborates with IT business partners to understand enhancement and project demand, and to create staffing plans accordingly. • Collaborates with IT PAC/PMO to ensure on time and successful delivery of IT projects. • Oversees SAP configuration and maintenance duties associated within various modules of SAP. • Understands and ensure department compliance with corporate IT governance practices. • Directs, instructs and coaches the team in order to achieve project goals by developing project plans and budgets, allocating and balancing work assignments, and reviewing and evaluating staff technical performance. • Assists staff and others with technical issues and other problems. • Provides visibility via regular status reporting to incident SLA metrics, staffing plans, and work status. • Independently manage/resolve complex scheduling and resources conflicts • Provide leadership organization and coordination to support PMO’s key activities encompassing program planning governance and project management. • Ensure all projects administered by the PMO adhere to the best practices and standard approaches for program management. • Manage change and promote the continuous improvement of project management related processes. • Guide project stakeholders in defining project scope charter and other project deliverables. • Maintain processes to ensure project management documentation reports and plans are relevant accurate and complete. • Track and report on project portfolio performance providing a real-time comprehensive and prioritized view of all projects. • Maintain and update the project management framework and disciplines necessary to support a PMO/PAC. • Collaborate with a cross functional teams to drive adherence and adoption for global delivery methods for consistent delivery to meet or exceed project targets and quality targets. • Define oversee prioritize and report staff activities and relevant metrics. • Develop status reports for management and team members and create technical documentation as needed