Technical Support Engineer
Technical Support Engineer
12/06/2022In this role, you’ll be responsible for troubleshooting, escalations, DB analysis, Debugging and more. You will be a part of a with a team of professionals, working in an Agile-Scrum environment. Responsibilities: • Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues that were escalated by other support levels. • Maintain a low rate of non-bug escalations to development team. • Write technical notes and troubleshooting procedures to be used by the entire Support and Professional Services organization. • Manage assigned cases to meet service level agreements, while continuously providing updates to the business. • Knowledge expert that will serve as the focal point to the entire Professional Services organization. • Ongoing support and working closely with the business teams throughout the company.
Requirements: • 2+ years’ experience in a similar technical support and/or deployment position • Experience in reading and writing DB queries (PG, Oracle, MSSQL). • Experience with internet technologies, including: Network architecture and terminology, HTML, JavaScript, CSS, MySQL database and Web servers • Thorough knowledge of Linux • Ability to understand Java on the code level • Creative troubleshooting abilities • Web debugging experience – devTools, Charles, performance investigations • Experience with System log analysis • Ability to understand flows and provide creative technical solutions • Strong capabilities of building organized processes and structured formal documentation • Fluent English and excellent customer facing and communication skills (verbal and written) • Ability to comply with tight deadlines and self-prioritize • Multi-tasking, self-learning, highly motivated and a team player Advantages: • Experience in a multinational organization • Academic degree in Computer Science/Industrial Engineering • Experience in debugging server-side code • Working with SaaS products and familiarity with Datadog
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