AgroScout is looking for a Customer Success Manager. The CSM will be responsible for customer onboarding, support, post-sales, upsell, renewals, and overall customer satisfaction around the globe, mainly in North and South America. The ideal candidate will be as passionate about AgroScout solutions as he/she is about providing an exceptional experience for every customer. In this role you will: Serve as the trusted point of contact for customers, beginning from the point of sale and extending through onboarding, project success, and renewals. Be responsible for all aspects of the AgroScout on-boarding process (Plan, Design, and Delivery) Proactively engage accounts to ensure that AgroScout’s full functionality and offerings are being leveraged, maximizing the value of each customer’s subscription Establish a trusted advisor relationship with customers, handling overall responsibility for managing the customer relationship from end-to-end once the sale has been completed. Actively update customers on product updates and AgroScout’s product roadmap Establish relationships with key customer stakeholders to drive further product adoption.