Customer Experience Operation Specialist - JB-127

Requirements • Familiarity with the world of customer loyalty program/platform: know-how to execute the project end-to-end. • Teamwork promoter: Working closely with the Design and development teams on customer experience platforms and tools. • Proactive Engagement: Actively engage with subsidiaries, building trust and fostering collaborative relationships. Proactively identify their challenges and opportunities for improvement. • Problem-solving and Escalation: Effectively resolve day-to-day issues, troubleshoot technical problems, and escalate critical situations to the appropriate internal resources. • Technical Expertise: Bridging the gap between technology and operational relevance. Cultivate a deep understanding of local markets unique needs and challenges to tailor support and exceed expectations. • Customer Advocacy: Champion the voice of the customer within the organization, communicating their needs and feedback to internal teams to drive product development and improvement. Skills • Fluent English is a must. Other languages are an advantage. • Excellent communication, presentation, and interpersonal skills • Strong analytical and problem-solving skills • Ability to independently complete solution implementations • Experience with customer support/customer service tools - big advantage • Experience with web applications – advantage • Familiarity with QA processes – advantage • Fast learner and adaptable